Customer Service Representative Full Time

WOW Recruitment are looking for an experienced Customer Service Operative to join a unique and rapidly growing Islamic Finance organisation based in Sydney CBD.  
 
Your core objective being to empower clients with tailored financial solutions across a range of products. 
  

• Competitive annual salary of $70K – $80K + Super 

• Join a fast growing and dynamic financial services consortium with incredible opportunities for personal development and growth 

• Must have call centre experience 

• Having an understanding or connection to the Islamic faith is preferrable 

 
WHAT YOU WILL DO 
  

• Handle inbound/outbound queries and direct accordingly 

• Explain financial products and services, ensuring customers understand the options and benefits  

• Meet team KPIs, maintaining a positive attitude and commitment to customer satisfaction. 

• Direct and assist customers with superannuation-related information.

• Update customer records in the database with accuracy and confidentiality. 

• Monitor members feedback and identify opportunities to enhance service delivery. 

 
WHAT YOU NEED 
 

• 2 year’s Call centre experience in a high-volume environment  

• Ability to handle sensitive customer information with confidentiality. 

• Problem-solving skills with a focus on resolving customer issues effectively. 

• Strong verbal and written communication skills. 

• Comfortable working in a fast-paced, team-oriented environment. 

• Preferably with experience in the Financial Services (investments, superannuation, home loans) industry, aged care, or legal. 

 
 
WHAT YOU GET 
  

• A competitive annual salary of $70K – $80K + Super 

• A community driven, authentic, and innovative culture with a wealth of opportunities for professional growth. 

• An intimate and thriving team where every individual makes a meaningful impact 

• Join an organisation that is focused on your professional journey and development through incredible mentorship and training 

 
 
If this looks like the right role and you have relevant experience, we want to hear from you!  
 
Please reach out to Brad and the WOW Recruitment team by applying today.