WOW Recruitment
We’re people who take the time to know people. That's the WOW-way. And that’s the secret to recruitment happiness.
We’re people who take the time to know people. That's the WOW-way. And that’s the secret to recruitment happiness.
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WOW Recruitment are incredibly excited to be able to work on this newly created role for one of our key fintech clients in Sydney CBD.
Their exponential growth plans see the critical need for a Customer Excellence Manager – to commence in July 2024 or before.
THE ROLE
The Service Excellence Manager will oversee Onsite Service Delivery, Merchant Onboarding, Retention and Merchant Service Teams across Australia. The role has full accountability for these key Customer functions, owning execution of their customer vision and operational Management across the Australian Business.
Delivery is a key facet of the role and you’ll be a natural at guiding intent (both yours and your teams) into measurable action; consistently meeting, exceeding, and lifting performance and customer loyalty targets.
You’ll be process oriented, capable of identifying and driving opportunities for improvement. Working cross-functionally across the organisation, this role will help drive strong adoption of the organisation’s offerings and ensure high retention of their customers.
A strong change management background will be crucial to drive new initiatives, tools and projects. You’ll partner with Product and Engineering teams on support-readiness for new products; working collaboratively to launch and drive product improvements resulting in efficiency and consistently throughout various support channels.
You’ll be an experienced people leader as well as ensuring high customer satisfaction across a range of products and customer segments. A strong understanding of the importance of engaging and developing a team is critical. You’ll evangelise the importance of customer experience across your teams and the business – representing the voice of their merchants.
You’re a passionate people leader, driven to create a customer first culture by creating engaged, high performing teams.
SKILLS & EXPERIENCE
PERSONALITY TRAITS
We have been recruiting a variety of roles for this organisation for several years, across all departments and levels of seniority as they continue to go from strength to strength.
This newly created role is testament to that growth and demonstrates the future potential for your own professional growth and ongoing career development.
Note: To be considered for this role, it is ESSENTIAL that you have Permanent Residency or Australian Citizenship.
If you meet the above criteria and can see yourself in this role, get in touch with Brad Johnson via [email protected]
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